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Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- We take as much care in shipping your order as we do in making our delicious chocolates. We ship via United States Postal Service (USPS).
- All orders placed by 11pm PT will be processed the following business day and will ship out to arrive within 7 business days. Please note that due to the perishability of our product, we do not ship out on Fridays, Saturdays, or Sundays. For this reason, we cannot guarantee Monday deliveries.
- Shipments to an APO/PO address must be sent via standard shipping and cannot be guaranteed to arrive by a specific date. These orders may take up to 14 business days to be delivered.
- Sonoma Chocolatiers currently ships to U.S. addresses only
- Privacy & Security
- This website ("SonomaChocolatiers.com") is owned and operated by Sonoma Chocolatiers, Inc. SonomaChocolatiers.com recognizes the importance of maintaining the privacy of our customers ("Customers"), registered members ("Members") and other website users (collectively "Users"), and we have posted this privacy policy ("Policy") to describe our practices regarding the collection and use of information gathered through SonomaChocolatiers. This Policy applies only to Users accessing SonomaChocolatiers.com from within the United States. This Policy is effective as of 12/14/08. We may from time to time update this Policy and invite you to review this page periodically. In the event this Policy changes, we will inform you by posting an updated Policy on this web page. All changes will go into effect on the date that is posted in our Policy. The new Policy will apply to all past and current users of SonomaChocolatiers.com and will replace any prior Policies.
- Note: You must be a U.S. resident 18 years or older to register as a Member or use SonomaChocolatiers.com.
- Returns & Replacements
- Sonoma Chocolatiers Guarantee: Service at Sonoma Chocolatiers begins from the moment you place your order. When you order or send a gift through Sonoma Chocolatiers, you can be assured that it will arrive in perfect condition. And, when changes in climate or destination require extra care, our chocolates are packed appropriately in climate controlled packaging. However, if for any reason your order does not meet with your satisfaction, simply return it to us for a prompt, courteous replacement, exchange or refund.
- Ordering
- Order online through our shopping cart or call our store at 707-575-6704
- Payment, Pricing & Promotions
- We accept Visa, Mastercard, American Express and Discover cards. Credit card information is processed on the secure PayPal website.
- Viewing Orders
- Orders can be viewed on the My Cart page
- Your wishlist can also be viewed and updated at any time.
- You must create a my account in order to maintain a wishlist
- Updating Account Information
- You can update your account, review and/or correct all of your contact and shiping information by visiting the Customer Account page. If you wish to deleted your account, please send an email requesting the deletion to david@sonomachocolatiers.com